Q: What payment methods are accepted?

A: We currently accept all major credit cards including Visa, Mastercard, Amex and Discover. We also accept payments through PayPal.

Q:How long does shipping take & how can I track my package?

A: The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. For more information view our shipping policy.

Q: Is my personal information safe?

A: We do not share customer information with any 3rd parties. The only information we use is your email address and shipping address to ship your order and contact you if necessary. Payment information is never stored on our website.

Q: What is your return policy?

A: Our policy lasts 14 days from the delivery date. If 14 days have gone by since the delivery of your purchase, unfortunately, we cannot offer you a refund or exchange. For more information view our return policy.

Q:Can I change my shipping address after placing an order?

    Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

    If you have any further questions, please contact our customer services at

    service@teekar.com.